FAQ

Orders

How do I place an order?
Choose your item, select your size and colour, add it to your cart and complete checkout. You will receive an order confirmation by email right away.

Can I change or cancel my order?
Yes, within 24 hours of purchase (discounted items cannot be cancelled). After that, your order is usually already being prepared for shipment. Email us as soon as possible at contact@calveromaison.com.

Which payment methods do you accept?
All available payment methods are shown at checkout. Payments are processed through a secure, encrypted connection.

Shipping

How long does delivery take?
Orders are prepared within 1–2 business days. After dispatch, delivery takes approximately 7–12 business days.

How can I track my order?
Once your order has shipped, you will receive an email with your tracking number.

Why did my order arrive in several packages?
Items may be dispatched from different warehouses. You will receive a tracking number for each package.

Sizing & products

How do I find the right size?
Please check the size information on each product page. If you are between sizes or unsure, contact us and we will gladly help you choose.

How should I care for my garments?
Always follow the care label inside the garment. We recommend washing at low temperatures, inside out, and avoiding the tumble dryer to keep your pieces looking new for longer.

Returns & exchanges

Can I return or exchange an item?
Yes, within 30 days of delivery, as long as the item is unworn, unwashed and in its original condition with tags attached. Contact us first at contact@calveromaison.com to receive return instructions.

When will I receive my refund?
Once your return has been received and approved, your refund is issued to your original payment method within 5–10 business days.

Still have questions?

Our team is happy to help: contact@calveromaison.com (Monday – Friday, 09:30 – 17:00).