Returns & Exchanges
Thank you for shopping with CALVERO MAISON®. We want you to love every piece you order. If something is not quite right, our customer service team is here to help.
Returns
Our return policy lasts 30 days from the date you receive your order. If more than 30 days have passed since delivery, we unfortunately cannot offer a refund or exchange.
To be eligible for a return, your item must be unworn, unwashed and unaltered, in the same condition in which you received it, with all original tags attached and in its original packaging.
Please do not send items back without contacting us first. Our team will provide you with the correct return address and instructions. Items sent to the wrong address or without prior approval may not be processed.
To start a return, email us at contact@calveromaison.com with your order number and the item(s) you would like to return.
Exchanges
Need a different size or colour? Exchanges are possible within 30 days of delivery, subject to availability. Contact us with your order number and the size or colour you need, and we will guide you through the process.
Non-returnable items
- Underwear, swimwear and socks, for hygiene reasons (unless faulty)
- Items that have been worn, washed, altered or damaged after delivery
- Items without original tags or packaging
- Gift cards
- Items marked as final sale
Order changes and cancellations
You can cancel or change your order within 24 hours of purchase (discounted items cannot be cancelled). After this period your order will most likely already be processed and prepared for shipment, so changes or cancellations are no longer possible.
Damaged, defective or incorrect items
Please inspect your order upon arrival. If an item is defective, damaged or not what you ordered, contact us within 7 days of delivery with your order number and photos of the item so we can make it right as quickly as possible.
Refunds
Once your return has been received and inspected, we will notify you by email whether it has been approved. Approved refunds are issued to your original payment method within 5–10 business days. It may take additional time for your bank or card provider to process and post the refund.
Original shipping costs are non-refundable. Unless the item is faulty or incorrect, return shipping costs are the responsibility of the customer.
Late or missing refunds
If you have not received your refund yet, first check your bank account again, then contact your card company or bank. If you have done all of this and still have not received your refund, please contact us at contact@calveromaison.com.
Questions
For any questions about returns, exchanges or refunds, email us at contact@calveromaison.com. Our service hours are Monday to Friday, 09:30 – 17:00.