Privacy Policy
This Privacy Policy describes how CALVERO MAISON® ("we", "us", "our") collects, uses and shares your personal information when you visit or make a purchase from calveromaison.com (the "Site").
Personal information we collect
When you visit the Site, we automatically collect certain information about your device, including your web browser, IP address, time zone and some of the cookies installed on your device. As you browse the Site, we also collect information about the individual pages or products you view, which websites or search terms referred you to the Site, and how you interact with the Site. We refer to this automatically collected information as "Device Information".
We collect Device Information using the following technologies:
- Cookies – data files placed on your device that often include an anonymous unique identifier.
- Log files – track actions occurring on the Site and collect data such as your IP address, browser type, internet service provider, referring/exit pages and date/time stamps.
- Web beacons, tags and pixels – electronic files used to record information about how you browse the Site.
When you make a purchase or attempt to make a purchase, we collect information such as your name, billing address, shipping address, payment information, email address and phone number. We refer to this as "Order Information".
How we use your personal information
We use Order Information to fulfil orders placed through the Site, including processing payments, arranging shipping and providing invoices and order confirmations. We also use it to:
- communicate with you about your order and provide customer support;
- screen orders for potential risk or fraud;
- send you information or advertising about our products and collections, in line with the preferences you have shared with us.
We use Device Information to help us detect potential risk and fraud and, more generally, to improve and optimise the Site, for example by analysing how customers browse and interact with it and by assessing the success of our marketing campaigns.
Sharing your personal information
We share your personal information with trusted third parties that help us operate our business, such as Shopify (which powers our online store), payment providers, shipping and logistics partners, and analytics and advertising services (for example Google and Meta). We may also share your information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request, or to otherwise protect our rights.
We never sell or rent your personal information to third parties.
Behavioural advertising
We may use your personal information to show you targeted advertisements or marketing communications we believe may interest you. You can opt out of targeted advertising through the settings offered by Google, Meta and Microsoft, or via the Digital Advertising Alliance opt-out portal at optout.aboutads.info.
Do not track
Please note that we do not alter the Site's data collection and use practices when we see a Do Not Track signal from your browser.
Your rights
Depending on where you live, you may have the right to access the personal information we hold about you and to ask that it be corrected, updated, transferred or deleted. If you are a resident of the European Economic Area or the United Kingdom, we process your information in order to fulfil contracts we may have with you, or otherwise to pursue our legitimate business interests listed above. To exercise any of these rights, please contact us at contact@calveromaison.com.
Data retention
When you place an order through the Site, we keep your Order Information for our records unless and until you ask us to delete it, subject to any legal retention obligations.
Security
We take reasonable technical and organisational measures to protect your personal information. However, no method of transmission over the internet or electronic storage is completely secure.
Minors
The Site is not intended for individuals under the age of 16.
Changes
We may update this Privacy Policy from time to time to reflect changes to our practices or for other operational, legal or regulatory reasons. The latest version will always be published on this page.
Contact us
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by email at contact@calveromaison.com.